Shipping policy

Processing Time

Processing times can be found on the top banner of the website. Processing times are calculated in business days and not calendar days (weekends and Holidays are not included).

Shipping Rates & Delivery Estimates

Shipping rates and available delivery methods are displayed at checkout based on your order and destination.

U.S. delivery times vary depending on the shipping method selected. International delivery times vary by destination and may be affected by customs processing. All carrier delivery estimates are estimates and are not guaranteed.

Shipping Locations

We currently ship within the United States and to select international destinations. Available shipping methods and rates will be displayed at checkout based on your order and delivery address.

International shipping availability may vary due to carrier restrictions, service disruptions, or country-specific requirements.

International Shipping

International shipping options and rates are displayed at checkout and may vary depending on the destination, package size, weight, and available carrier services.

International delivery generally takes longer than domestic delivery and may be delayed by customs processing or the destination country’s postal service.

Customs, Duties, and Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges assessed by the destination country or carrier unless checkout specifically states that those charges are included. These fees are separate from the shipping amount paid to Milabell Paper Co.

Tracking

Tracking is available when included with the shipping method selected at checkout. Tracking availability and updates may vary by carrier and destination, particularly after an international package enters the destination country. Stamped envelopes do not include tracking but can be upgraded for an additional fee at checkout.

Lost, Stolen, or Damaged Packages

Once an order has been accepted by the shipping carrier, transit and delivery are handled by the carrier. Carrier delays, customs processing, weather, and other circumstances may affect delivery.

If you believe your package has been lost or arrives damaged, please contact us so we can help determine the appropriate next steps. For damaged orders, please include photos of the item and packaging when contacting us.

Incorrect Shipping Addresses

Please double-check your shipping address before completing checkout. Customers are responsible for providing a complete and accurate delivery address. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the package can be resent.

International Shipping Restrictions

Due to current carrier restrictions and international service disruptions, we may not be able to ship to every country. For current USPS international service alerts and restrictions, please visit:

https://about.usps.com/newsroom/service-alerts/international/

Questions?

If you have any questions about shipping or your Milabell Paper Co. order, please contact us at: 📧 orders@milabellpaperco.com