Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at orders@milabellpaperco.com. Customers are responsible for return shipping costs. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Original shipping charges are non-refundable.

International Returns

International orders are subject to the same 7-day return policy. Customers are responsible for all return shipping costs, as well as any customs duties, taxes, or other fees associated with returning an order. Original international shipping charges, customs duties, taxes, and other import fees are non-refundable.

Damages and Issues

Please inspect your order upon arrival and contact us within 24 hours if your item is defective or damaged, or if you receive the wrong item. Please include photos of the item and packaging so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Mystery grab bags, personalized items, subscriptions, and digital downloads are not eligible for returns or refunds. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to return your eligible item and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at orders@milabellpaperco.com.