Shipping Policy
Shipping & Delivery
Thank you for shopping with Milabell Paper Co.! We carefully package every order to help ensure it arrives safely and ready to enjoy.
Processing Time
Orders are typically processed within 3–5 business days (Monday–Friday, excluding holidays). During new product launches, holidays, or sales events, processing times may be slightly longer.
Processing time is separate from shipping transit time.
Shipping Rates
Shipping rates and available delivery methods are displayed at checkout based on your order, shipping destination, package size, weight, and selected shipping method.
We currently ship within the United States and to select international destinations.
Delivery Times
Estimated delivery times begin after your order has shipped and vary depending on the shipping method and destination.
International orders may take longer to arrive due to customs processing and local postal services.
All delivery estimates are estimates and are not guaranteed.
Tracking Your Order
Tracking is available with shipping methods that include tracking. If your selected shipping method includes tracking, you'll receive a shipping confirmation email with tracking information once your order ships.
Some lower-cost shipping options may not include tracking. This will be indicated at checkout.
Please note that tracking updates may vary by carrier and destination, especially after an international package enters the destination country.
International Shipping
We're happy to offer international shipping to select destinations! 🌎
Available international shipping options and rates will be displayed at checkout. Availability may vary based on your destination, package size, weight, and current carrier restrictions.
International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges assessed by their country or carrier unless checkout specifically states that those charges are included.
Customs processing may also cause delivery delays that are outside of our control.
International Shipping Restrictions
Due to carrier restrictions, service disruptions, or country-specific requirements, we may not be able to ship to every destination at all times.
For current USPS international service alerts and restrictions, please visit:
https://about.usps.com/newsroom/service-alerts/international/
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order.
If you notice an error, contact us as soon as possible at orders@milabellpaperco.com. We'll do our best to update your address before your order ships. Once an order has shipped, we're unable to make changes to the delivery address.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Lost, Delayed, or Damaged Packages
Once a package has been accepted by the shipping carrier, transit and delivery are handled by the carrier. Delays caused by the carrier, customs processing, weather, or other circumstances outside our control may occur.
If your package appears to be lost or arrives damaged, please contact us at orders@milabellpaperco.com so we can help determine the appropriate next steps.
For damaged orders, please include photos of the item and packaging when contacting us.
Questions?
If you have any questions about your order or shipping, we're happy to help!