Return & Exchange Policy
At Milabell Paper Co., we want you to love your order. If there's ever an issue, we're here to help.
Returns
Due to the nature of our paper products, we do not accept returns or exchanges for change of mind or buyer's remorse.
If you have a problem with your order, please contact us and we'll do our best to make it right.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photos of the item(s) and packaging
We'll review the issue and work with you to provide a replacement or another appropriate resolution.
Lost Packages
If your package appears to be lost in transit, please contact us. We'll work with you and the shipping carrier to help resolve the issue.
Please note that shipping delays caused by the carrier are outside of our control.
Cancellations
Orders may be canceled only if they have not yet entered processing or shipped.
Once an order has begun processing, we may be unable to cancel it.
Contact Us
If you have any questions about your order, please contact us at:
We're always happy to help.