Frequently Asked Questions
What is your processing time?
Orders are typically processed within 3–5 business days before shipping. Processing time is separate from shipping transit time. During holidays, product launches, or sales events, processing times may be slightly longer.
Do you accept returns or exchanges?
We accept eligible returns requested within 7 days of delivery. Items must be unused and in their original condition and packaging.
Some items, including mystery grab bags, personalized items, subscription boxes, digital downloads, sale items, and gift cards, are not eligible for return.
Customers are responsible for return shipping costs. Please see our Return Policy for complete details.
Do you ship internationally?
Yes! 🌎 We ship to select international destinations. Available shipping options and rates will be displayed at checkout based on your order and delivery address.
International delivery times vary by destination and may be affected by customs processing or local postal services.
International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges unless otherwise stated at checkout.
Do you offer tracking?
Tracking is available with shipping methods that include tracking. If your selected shipping method includes tracking, you'll receive a shipping confirmation email with tracking information once your order ships.
Some lower-cost shipping options may not include tracking. This will be indicated at checkout.
Are your products handmade?
Our products feature original Milabell Paper Co. artwork and are thoughtfully assembled and packaged with care.
How strong are the magnetic bookmarks?
Our magnetic bookmarks are designed with strong magnets to help securely mark your place without damaging your pages.
What size are your sticky notes?
Our sticky note pads are approximately 3" × 3" and include 50 sheets.
What size are your notepads?
Our small notepads are approximately 4.25" × 5.5" and include 50 tear-off pages.
What size are your Weekly Planners?
Our Weekly Planners are approximately 8.5" × 11" and include 50 tear-off pages, with plenty of space for appointments, priorities, to-do lists, and notes.
Will colors look exactly the same in person?
We do our best to display product colors as accurately as possible. However, colors may vary slightly depending on your screen or device settings.
How can I contact you?
If you have any questions, we'd love to hear from you!